Refund policy

60-Day Returns

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To start a return, contact us at cozy@joseat.com.

If your return is accepted, we'll send you a free return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at cozy@joseat.com.

Damages and Issues

Please inspect your order upon delivery and contact us if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at cozy@joseat.com.